Careers

Reporting to General Manager, this position’s primary responsibility is to provide leadership and management for the F&B Division and be accountable for operations assets, its personnel's actions, personal property, the use and end result. This position is also responsible for establishing business plans which results in the long term continued growth, profitability of the division and guest loyalty.

• Maintain and promote One Farrer Hotel Promise and operational excellence.

• Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values.

• Set periodical business plan, budget, and forecast and performance reports.

• Analyze daily reports to check irregularities.

• Proficient with the standards set by the Hotel.

• Conduct random checks to ensure that all standards are being consistently followed in the F&B Division.

• Maintain up-to-date records on food and beverage staff personnel attendance, grooming, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.

• Approve the employment and termination of food and beverage staff and employees and is responsible for on-the-job training programs on a regular basis.

• Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all related food and beverage supplies and equipment.

• Ensure the implementation of HACCP policies and procedures are consistently followed throughout the F&B Division. Attend HACCP meeting.

• Handle all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develop new techniques of service towards maximum guest satisfaction at minimum operating costs.

• Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisition purposes, store inventories, cost control procedures and forecasts.

• Work closely with governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage areas.

• Develop new and analyze existing procedures and special promotions that will improve guest loyalty under the guidelines of the Hotel policies.

• Develop and maintain effective communications between all operating departments.

• Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.

• Maintain a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.

• Ensure that all F&B outlets update Guest Preference database on a regular basis.

• Coordinate promotional plan with Public Relation as well as menu cycles with the Executive Chef.

• Develop the F&B management team to be ready to take the next role. Safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid.

• Respond properly in any hotel emergency or safety situation.

• Perform any other tasks or projects as assigned by the Hotel Management.

Requirements:

• Minimum 8 years of F&B experience in the hospitality industry

• Strong leadership and team-building skills

• Highly adaptable with the ability to lead, direct changes and articulate strategic plans

Reporting to the Director, Sales & Marketing, the incumbent shall be responsible for developing, implementing and evaluating the hotel’s communication objectives and strategies including advertising, public relations, on-line activity, graphics and collateral.

• Be responsible for overall marketing communications and public relations strategies of the hotel targeted markets and audiences, including planning and strategizing marketing and communications objectives.

• Develop media and relevant product partner contacts, and act as the hotel's liaison with the media to manage publicity through development, organization and coordination of promotional activities, press releases, media and partnership activities.

• Manage the on-line arena including social media and guest feedback forums.

• Manage internal communications effectively.

• Enhance the image and awareness of hotel branding and maintain brand standards.

• Develop communications manual, media relations, crisis communications, branding and other relevant guidelines and standards.

• Support all departments on promotions and events at the hotel.

• Assist with the preparation of annual marketing plan, budgeting and forecasting.

• Support the hotel's portfolio in major events and A&P projects.

• Translate and proof-read various correspondences/releases in English and Chinese.

• Develop public relations strategies, story angles and media collaterals including media releases, fact sheets and FAQs.

• Liaise with various departments and work with vendors when required.

• Assist with the development of new opening hotels’ marketing plans, where necessary.

• Track and monitor coverage and effectiveness of marketing campaigns.

• Manage and execute the marketing communications plans and ensure it adheres to the hotel's objectives.

• Develop and propose appropriate channels of communications in order to achieve the marketing communication objectives.

• Develop and manage branding/tactical campaigns and promotional tools to provide support for other departments to achieve the business targets, including joint marketing efforts with other strategic partners.

• Develop and manage good local and international media network in order to enhance the brand image and heighten the brand awareness.

• Handle media inquiries, press releases and the organisation of media events and press conference within a specific time frame as and when required.

• Initiate new marketing opportunities to grow the hotel's revenue potential in terms of marketing communication.

• Oversee collation of competitive market research to ensure hotel's promotional offerings remain competitive and relevant.

• Handle photography schedule and ensure that the image library is consistently updated.

• Conceptualize, develop and uphold the quality of all marketing collaterals.

• Ensure that the production and quality adhere to the corporate branding identity guidelines.

• Manage the accuracy and coherence of all information/communication across all channels of medium.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.

• Maintain the highest standard of professionalism, ethics, and attitude towards all hotel guests, clients, colleagues and owners.

• Uphold the integrity and confidentiality of all information when handling key information.

• Perform related duties and special projects as assigned.

• Maintain positive working relationship with fellow team members within and across Department/Section.

Requirements:

• Degree in Business Administration/Marketing/Mass Communication/Branding, or its equivalent professional certification.

• Minimum 4 - 5 years of experience in the Hospitality industry or Public Relations agency, with at least 2 - 3 years of experience in the same capacity

• Proficient in MS Office, Photoshop and Graphic applications.

• Excellent organizational, presentation and project management skills.

• Willing and able to work on weekends and public holidays, when required.

• Good media contact.

• Strong strategic capabilities combined with creative tactical skills.

• Analytical and mature, with an eye for details.

Job Responsibilities:

• To take charge in the preparation of the Japanese cuisine

• To ensure consistent adherence to recipes, presentation standards, and food safety protocols

• To contribute to the development and refinement of the menu, incorporating innovative techniques and flavours

• To maintain a well-organised and efficient kitchen environment, optimising workflow and stock management

• To foster a positive and collaborative work culture within the kitchen team

Job Requirements:

• Minimum 2-3 years of experience in the preparation of Japanese cuisine

• Proficient in Japanese cooking techniques

• Preferably with deep understanding of traditional techniques and flavour profiles

• Excellent culinary skills, including proficiency in food preparation and plating

• Exceptional attention to detail and a commitment to maintaining the highest standards of food quality and presentation

• Excellent time management and problem-solving skills to ensure efficient kitchen operations

• Passionate about the culinary arts and driven to continuously learn and improve

Job Responsibilities:

• Respond to enquiries about Hotel's products and services by telephone and email etc

• Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services.

• Understanding and follow the revenue management strategies, to sell levels, directed rates and apply these methods on day-to-day operations.

• Coordinate and communicate with all other business units to ensure a smooth operation.

• Maintain knowledge of special rates, offers and any other promotions and packages.

• File and organize documents and maintain stationery and office supplies.

• Perform duties and responsibilities in a confidential manner whenever applicable.

• Assist guests in hotel reservations requests.

• Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.

• Responsible for facilitating reservations operations and procedures within guests, colleagues and public.

• Ensure all reservation information in all correspondences and reservations system is accurate.

• Provide efficient and courteous telephone service to guests and callers.

• Maintain a professional appearance and attitude so as to deliver the highest level of services at all times.

• Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.

• Ensure the process for FIT reservations is adhered to.

• Maintain professional business confidentiality.

• Perform related duties and special projects as assigned.

Job Responsibilities:

• Collaborate with the Housekeeping leaders to plan and coordinate daily operation of the department

• Maintain and organize filling of reports and related documents

• Assist in scheduling and assigning work to Housekeeping team members to ensure adequate coverage and efficient operation.

• Handle purchasing system for ordering requisition and manage inventory

• Perform daily data entry for laundry records, including linens, uniform and guest laundry

• Address guest complaints,/feedback and escalate issues to the team members

• Ensure full understanding of the difference in guest levels (VIPs) and room categories,

• Ensure compliance with health and safety regulations and hotel policies at all times.

Job Responsibilities:

• Carry out all routine preventative maintenance as per schedules accordingly.

• Carry out repairs urgently and efficiently, in the event of damage or breakdown.

• Provide guidance to Junior Technician in repair and maintenance, when required.

• Have thorough knowledge of the manufacturers’ instructions and manuals to ensure equipment is repaired according to the correct

• methods. 

• Report any abnormal or extraordinary incidents to the supervisors for his action and follow-up.

• Liaise with supervisors to order specific spare parts or equipments necessary to execute effective maintenance.

• Check and collect supplies from the engineering stores according to hotel procedure.

• Ensure that all departmental reports and forms are completed accurately and punctually.·       

• Perform additional duties as directed by supervisors.

• Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.

• Be fully conversant with all health and safety, fire and emergency procedures.

• Ensure that all activities are carried out honestly, ethically and in compliance with the local Law.

• Be part of Company Emergency Response Team, when required.

• Receive training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.