Job Responsibilities:

To blend hospitality with wellness programming, focusing on active ageing, social engagement, and personalised lifestyle experiences that elevate guest satisfaction.

• Design, plan & execute a wide range of lifestyle, health and wellness programmes.
• Develop holistic programmes covering physical fitness, mental wellbeing and preventive health.
• Integrate wellness offerings into the hotel experience, aligning with brand standards and service excellence.
• Promote preventive health practices, active ageing and healthy living habits.
• Work closely with external vendors to deliver evidence-based wellness programmes.
• Act as the main contact point for all wellness and lifestyle programmes.
• Build strong relationships to understand preferences and personalise experiences.
• Partner with F&B teams to design healthy dining options, themed meals and nutrition-focused workshops.
• Collaborate on events, stay packages and promotions tailored to this group of guests.
• Manage programmes budgets, scheduling and logistics within hotel operations.

Job Responsibilities:

• To ensure all external and internal guests receive prompt and courteous service.
• Assist in overseeing laundry operations.
• Schedule with Executive Housekeeper on routine quality control inspections in the hotel premises.
• Inspect guest and public areas on a regular basis to ensure that furnishings, facilities, and equipment are clean and in good condition; make recommendations to Executive Housekeeper accordingly regarding upkeep.
• Assist in managing spring cleaning schedules.
• Maintain open channels of communication with other department heads.
• Establish and maintain productive team relations and work with Human Resource to ensure that colleagues’ performance is effectively managed.
• Conduct regular department meetings in absence of Executive Housekeeper.
• Identify and ensure highest possible standards of cleanliness, maintenance, guest room supplies and amenities at a realistic cost.
• Supervise outside contractors to ensure contractual compliance.
• Manage and ensure that the procedures provided for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures are in compliance.
• Coach and counsel colleagues to ensure service standards and procedures are met.

Job Responsibilities:

• Develop and execute strategic sales plans to acquire new clients and expand existing accounts. (2 new accounts per week)
• Manage and nurture strong relationships with key decision-makers and stakeholders
• Identify and capitalize on opportunities to cross-sell and up-sell services
• Collaborate with internal teams to deliver exceptional client experiences
• Monitor and report on sales performance, identifying areas for improvement and submit tasks, and sales call report on time.
• Exceed individual assigned sales goal and shared responsibility for team members.
• To the achievement of total sales revenue budget. Derive creative upsell initiatives.
• Conduct 5 sales calls daily and 2 sales activities, i.e. Entertainment & Site Inspection per week.
• Identify ways of increasing business need months through organizing activities i.e. Sales Blitz, Coffee break sessions, telemarketing exercise etc.
• Identify New RFP Accounts and develop Action Plan through leads from newspapers, Hotelligence report and from any prior knowledge of Competitor’s account, etc.
• Increase group conversions by providing information to close groups/ catering.
• Keep abreast on competitors’ development in terms of pricing, staff movement, change of leadership, product changes, promotions and site inspection etc.
• Attend trade shows/ workshops/ seminars and any sales mission designated by Director of Sales & Marketing.
• Ensure clean data of all accounts in the system including his/ her team members.
• Actively involved in ensuring prompt attention and follow up on incoming phone calls, site inspections, proposal/ inquiries.
• Accuracy in bookings, commitments to customer on all sales/ operational documents and adhering to standards set by the department in execution and filing of all the said documents and to maintain daily activity and call reports.