Job Responsibilities:

• Develop and execute strategic sales plans to acquire new clients and expand existing accounts. (2 new accounts per week)

• Manage and nurture strong relationships with key decision-makers and stakeholders

• Identify and capitalize on opportunities to cross-sell and up-sell services

• Collaborate with internal teams to deliver exceptional client experiences

• Monitor and report on sales performance, identifying areas for improvement and submit tasks, and sales call report on time.

• Exceed individual assigned sales goal and shared responsibility for team members.

• To the achievement of total sales revenue budget. Derive creative upsell initiatives. 

• Conduct 5 sales calls daily and 2 sales activities, i.e. Entertainment & Site Inspection per week.

• Identify ways of increasing business need months through organizing activities i.e. Sales Blitz, Coffee break sessions, telemarketing exercise etc.

• Identify New RFP Accounts and develop Action Plan through leads from newspapers, Hotelligence report and from any prior knowledge of Competitor’s account, etc.

• Increase group conversions by providing information to close groups/ catering.

• Keep abreast on competitors’ development in terms of pricing, staff movement, change of leadership, product changes, promotions and site inspection etc.

• Attend trade shows/ workshops/ seminars and any sales mission designated by Director of Sales & Marketing.

• Ensure clean data of all accounts in the system including his/ her team members.

• Actively involved in ensuring prompt attention and follow up on incoming phone calls, site inspections, proposal/ inquiries.

• Accuracy in bookings, commitments to customer on all sales/ operational documents and adhering to standards set by the department in execution and filing of all the said documents and to maintain daily activity and call reports.

Job Responsibilities:

• To take charge in the preparation of the Japanese cuisine

• To ensure consistent adherence to recipes, presentation standards, and food safety protocols

• To contribute to the development and refinement of the menu, incorporating innovative techniques and flavours

• To maintain a well-organised and efficient kitchen environment, optimising workflow and stock management

• To foster a positive and collaborative work culture within the kitchen team

Job Requirements:

• Minimum 2-3 years of experience in the preparation of Japanese cuisine

• Proficient in Japanese cooking techniques

• Preferably with deep understanding of traditional techniques and flavour profiles

• Excellent culinary skills, including proficiency in food preparation and plating

• Exceptional attention to detail and a commitment to maintaining the highest standards of food quality and presentation

• Excellent time management and problem-solving skills to ensure efficient kitchen operations

• Passionate about the culinary arts and driven to continuously learn and improve

Job Responsibilities:

• Respond to enquiries about Hotel's products and services by telephone and email etc

• Determine guest needs and quote the appropriate room and rates as per requirements and up-sell Hotel products and services.

• Understanding and follow the revenue management strategies, to sell levels, directed rates and apply these methods on day-to-day operations.

• Coordinate and communicate with all other business units to ensure a smooth operation.

• Maintain knowledge of special rates, offers and any other promotions and packages.

• File and organize documents and maintain stationery and office supplies.

• Perform duties and responsibilities in a confidential manner whenever applicable.

• Assist guests in hotel reservations requests.

• Demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel brand experiences.

• Responsible for facilitating reservations operations and procedures within guests, colleagues and public.

• Ensure all reservation information in all correspondences and reservations system is accurate.

• Provide efficient and courteous telephone service to guests and callers.

• Maintain a professional appearance and attitude so as to deliver the highest level of services at all times.

• Be completely familiar with the hotel products and services including operating time and days of the week for all outlets, hotel policies and the computer system.

• Ensure the process for FIT reservations is adhered to.

• Maintain professional business confidentiality.

• Perform related duties and special projects as assigned.